In Jan. 13, 2005, we established the “Convenient Service Center,” which improved the previous perception of inefficiency of government agencies. However, even under the premise of being convenient, the control of service quality shall be intact. We adhere to the concept of customer-oriented service and the spirit of “convenient, fast, friendly and considerate” to provide speedy service by one-stop window to make county citizens who come to our bureau for business feel at home.
The physical space is redesigned after establishment of “Convenience Service Center”: document and forms are standardized and personnel and information are combined to made the overall service movement smoother and also change the previous situation that people have to visit several units or even spend several days. People who apply for a license are able to obtain it within 30 minutes during when they can also enjoy a comfortable reading space and tea and health service. In case the applicant has to leave for any reason, she/he can leave a contract number which we will use for contact her/him upon completion of the business. In the event that information presented is not complete, we will provide a detailed list in accordance with standard process for people to follow and supply once for all, to change the back and forth routine previously.
The service provided by center includes:
- One-stop window: convenience service three (medical, pharmaceutical, food hygiene) in one, on-site reissue of medical professional license, 30-minute pickup.
- Business Counseling: consultation, suggestion or statement for public health service matters.
- Guide Service: specially-assigned personnel will guide the people, help them copy, serve with tea and other intimate service.
- Customer Complaints Line: Citizen service line 0800695666, answered by person in charge
- Health Service: established health measurement facilities for height, weight and blood pressure.
- Nursery Room (Breastfeeding, Pumping): established caring facilities such as refrigerator, sofa, baby cot, and health education fly sheets, paper towels, diapers.